Most travel companies hide their contacts. Ours are below — with the response times we hold ourselves to.
New requests and quotes: replies within a few hours, always within one business day.
Reply to any message from your advisor and mark it URGENT — disruption handling is prioritized around the clock.
Direct lines are being set up; your advisor shares their contact card at your first booking.
You tell us the trip; we reply with hand-picked options and exact, bookable prices — taxes included, seats verified at time of quote. No teaser fares.
We're notified before you are, usually. Your advisor or the 24/7 desk rebooks you and tells you what happened and what it costs (often nothing) — you don't queue with the airline.
Card payments run through certified payment providers — we never store card numbers. Corporate clients can apply for monthly invoicing.
Special airline fares for registered NGOs, relief and mission travel — more flexible, more baggage, often refundable. We confirm your organization's eligibility and register it with the airlines.
Yes — assessment, document preparation, appointments and tracking. See visa handling.
Yes — flights can be searched, booked and ticketed on the site at alsafir.com/book, total shown before you pay. Hotels and curated journeys are arranged by your advisor, usually within hours.
Personal or business — tell us about your travel and we reply within one business day.
Prefer email? hello@alsafir.com — a travel manager, not a bot, will answer.